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DBK Custom Swords -
Policy / Legal
We strive to fulfill every order with our best work. If at any time during the first year of your purchase it should fail due to defects in material, or craftsmanship, we will repair or replace it, at our discretion, free of charge. This guarantee does not apply to damage caused by your modifications, neglect, inappropriate use, and natural wear and tear.
If we agree to accept the return of an item under the terms of the above agreement the following conditions will apply: You are responsible for the shipping costs.
~ Policy / Legal ~
Working On The Customers Commission
DBK Custom Swords, LLC will take pre-cautions to prevent any damage that may occur during the customization process of the customers commission. In the event damage occurs during the handling of the customers commission, we will determine at our own discretion, if such damage warrants any sort of compensation to the customer. Scratches, scuffing, and/or marks that can occur during the handling of the customers commission will be attempted to be avoided, but in the event that scratches, scuffing, and/or marks occur, DBK Custom Swords, LLC will not be held liable for such, though we take every precaution necessary to avoid such, it is a happenstance. Manufacturer defects on the product(s) will not be DBK Custom Swords, LLC liability, though we take steps to check the quality of the product(s) before beginning any work on the commission.
DBK Custom Swords, LLC will not be held liable for any shipping damages
and or losses that may occur. Shipping to DBK Custom Swords, LLC is the customers responsibility to insure, and send at the customers own risk. When DBK Custom Swords, LLC ships to the customer, the customer must request insured shipping to receive insured shipping, and the customer must pay the extra charges necessary to cover the cost of insured shipping. Occasionally shipping damages
and or losses can occur, and as such DBK Custom Swords, LLC cannot be held liable for any damages that may occur during the shipping process.
In the event DBK Custom Swords, LLC ships internationally or overseas, DBK
Custom Swords, LLC will not be held liable whatsoever in the event a country's
customs incurs a delay, or hold's said shipment indefinitely. If the order is
International (outside of the USA) then the client accepts all
responsibility for potential hazards of shipping. If said shipment is
lost, damaged and or delayed indefinitely, DBK will not be held
responsible financially for said incidents. DBK will do everything
within our ability to ship with the utmost care and packaging, but once
it leaves our facility it is no longer under our control, and
International shipments are at most risk.
Disclaimer / Liability
DBK Custom Swords, LLC, its employees, associated companies, assumes no responsibility for injury, damage or loss incurred by use of any merchandise sold on this site. Compliance to local, state and federal laws and/or statutes is the responsibility of the purchaser. Weapons, replica or live steel, will not be sold to individuals under the age of 18 without permission or consent of a parent or guardian. Purchase of merchandise from DBK Custom Swords, LLC implies agreement to the above statements by purchaser. DBK Custom Swords, LLC will not be held liable for the misuse of any product purchased from us. You agree to indemnify and hold harmless either the company, it's owners, investors, board members, and staff against any and all claims, demands, actions, or proceedings, resulting in injury, death or damages, losses, and/or liabilities, costs and expenses, including attorney fees, relating to or arising out of any claim asserted by you against the aforementioned companies.
Payments, Non-refundable deposits, cancellations,
and orders in general
In order to reserve your position in our queue, DBK requires a non-refundable deposit. This deposit is a show of good faith on behalf of the customer, creates
a more stable queue, and allows DBK Custom Swords, LLC the ability to pre-order
any hardware for the individual order. Please understand
that we are a small business, and cash flow is obviously essential. Most deposits
taken are at least a year or more before the completion of the project, and have already been
absorbed. In the event the customer is a no-show,
or cancel's their order, the deposit is non-refundable and non-negotiable,
including any hardware ordered for the specific commission. If
the customer requests a delay of said commission in order to stay within the
queue then DBK requires another deposit as a show of good faith. DBK cannot
sustain a constantly revolving line that does not provide monetary support due
to the chaotic nature of an unpredictable workflow. Upon
completion of the commission, all deposits are applicable toward the final
balance owed. All sales are final.
Sword-less scabbard orders
Scabbards are built using the sword models we have on hand to fit that very
sword. Our process requires a sword in order to shape the wood core to the
blade, and other physical variances such as the shape of the guard that require
a physical example on hand in order to build the scabbard to a proper fit. It
must be noted that these scabbards are built 'loose fitting' compared to our
normal scabbards. We do not guarantee the fit on these scabbards as there is no
way to be sure the manufacturer didn't change some physical aspect causing a
drastic enough variance to eliminate any chance of the scabbard fitting both
swords. Furthermore any requests made by the customer to attempt a 'proper' or
'normal' fit is done at the customers own risk. In any event, DBK Custom Swords,
LLC will not refund your money in the event your sword does not fit.